Return Policy
Returns Policy
When returning products please note the following:
- Any goods purchased must be returned within 14 days of purchase.
- No products are to be returned to our office.
Please contact us for the returns address.
- All returns must be confirmed by us prior to you returning them.
- A Returns Authorization Code must be obtained from us before returning your item(s).
Please contact us for Authorization Codes.
- When contacting us regarding a return, kindly have available your Invoice Post Code & Reason for Return.
- Products being returned or cancelled are subject to a minimum of 15% handling fee of the original price of goods (excluding shipping) and a maximum of 50%, unless made to order.
- All shipping costs are to be covered by the customer unless in the event of faulty goods. If returning a product for an alternative with a different price, we will either return the difference (less the handling fee) or request the difference if the new product is more expensive.
- We must charge all non-faulty goods returned a 15-50% handling fee (depending on product group). Made-to-order goods are subject to the above restocking fees. This fee is also charged to us by our suppliers.
- Faulty goods can be returned for repair, and if unsuccessful, a replacement. If still unfit, a full refund will be issued.
- Custom-built goods such as chain hoists or products built to order may be subject to a return/restocking fee up to 100%.
- Spare parts are subject to a 50% return/restocking fee.
- We cannot exchange or return any made-to-order lifting slings if incorrectly ordered by the customer. If we supply the incorrect slings, we will happily replace them.
- We are unable to accept returned goods in a 'used' condition. None of the goods should have been removed from their original packaging and must be in their delivered state — unused and unmarked.
- For goods believed to be 'used,' it is at management’s discretion to assess their condition and consult the manufacturers for a decision.
Further details of this process can be requested by contacting our team.
Warranties
- We offer warranties across a range of products here at “winchy.co”.
- For any warranty information or queries, please contact a member of our team!